Community Engagement Officer

Full Job Description

Swift Placements are currently supporting one of the UK's leading children hospices with their recruitment for a Community Engagement Officer. This is a community based role in which the post holder will regularly travel across North and Central London and Hertsmere. 

The Role

The post-holder will be responsible for day-to-day engagement with a large portfolio of community groups. You will work collaboratively with internal and external stakeholders, and will be able to provide high levels of stewardship to a variety of audiences, in order to raise the vital funds needed to run our clients services, and to increase our clients visibility in the community. You will play a key role in develop existing fundraising products and launching new third party fundraising initiatives. You will be able to creatively engage the local community to get involved in high-value campaigns and events; including the annual matched-funding campaign.

This role is extremely varied and you will have the opportunity to attend a wide variety of different events, present to a range of different audiences and gain new experiences. With an office in North London - and, when not out in the community, you will be expected to work from the office a minimum of three days a week. The environment is a place of laughter and real connection, with an atmosphere that’s both supportive and inclusive.

About You 

You will be a dedicated, organised and reliable individual with a ‘can do’ attitude, and a real determination to succeed. You will have a solutions-focused outlook, and have the ability to listen and read people in a variety of situations, working collaboratively with internal and external stakeholders.

You will be an exceptional, eloquent communicator; a natural relationship builder. you will have the ability to prioritise your time and workload effectively to meet tight deadlines.

You will be flexible; able to work weekends and evenings when necessary. You will hold a full driver’s license and be committed to travelling across our catchment area to meet our supporters. Time off in lieu will be given for any change in hours worked.

Experience of managing a portfolio of community groups or experience within a customer service role is desirable, as well as using a CRM database system.

Person Specification

• Relevant qualification or training in fundraising is highly desirable. 
• Excellent time management, organisational and problem solving skills to effectively prioritise a demanding varied workload. (E)
• Exceptional communicator in both spoken and written English, in order to present relevant details clearly to inspire and make people feel valued. (E)
• Strong administration skills with a sound working knowledge of Windows-based software including Word, Excel and Outlook. (E)
• Experience in Supporter Care or Community Fundraising. (D)
• Experience of day to day management of a supporter/ customer database. (D) 
• Experience of how best to use a database to support excellent supporter/ customer experience. (D) 
• Experience and understanding of Social Media. (D) 
• Commitment to safeguarding and the welfare of children & young people (E). 
• Full Drivers Licence (E)
• Ability to ensure that internal policies and procedures are being complied with (E)
• Enhanced Disclose & Barring Service (DBS) check is essential for this role. 

Please note; Swift Placements are supporting our client with the recruitment for this position. This is a permanent role in which the successful candidate will be employed by out client directly from the commencement of employment. Due to the high volume of applications, only shortlisted candidates will be contacted.