Community Support Worker - Career Graded CSC Team

Full Job Description

Organisation:  Leicestershire County Council 

Work Location: Customer Service Centre,  Eastern Annexe, County Hall, Glenfield, LE3 8RA

Worker Category:   Hybrid Worker

Salary:  £26,427 - £32,004 per annum (pro rata for part-time)

Working Hours:  37 hours per week 

Contract Type:  Permanent

Closing Date:  10/03/2024

Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?

About the Role

As a Community Support Worker, you will liaise with individuals and their families and carers to gather and review information to identify if they require social care support. You will review and triage referrals from several professionals including Police, Health service and Voluntary Sector. 

Where necessary, you will identify and report potential safeguarding, mental capacity, and other high-risk situations where a person’s safety or liberty may be at risk. 

The Community Support Worker role within the Customer Service Centre is predominantly an office-based role and will involve processing all Incoming Adult Social Care referrals. 

To find out more about what it’s like to be a Community Support Worker, please see Katie’s story  here .

here to find out more about Peter’s career in social care and how he is now training to become a Social Worker.

As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.

As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions. 

About You

• Hold a Level 2 in Maths and English
• Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
• Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have. 
• Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
• Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
• Be able to manage a caseload and work to clear objectives.

We would also expect you to share  our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. 

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. 

For more information or an informal discussion, please contact:

Cassandra Corbett – Team Leader

Telephone: 0116 305 9128

Or Georgia Littleton Team Leader : 0116 3059691

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.

For more information, see the  section on our career site.