Consultant, JDE Managed Services - Functional Distribution / EMEA

At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

JDE Managed Service Consultant (Distribution)

Objective:

Navisite is seeking an experienced JDE Functional Distribution consultant to provide managed service and project support for multiple global customers. The successful candidate will have a proven track record in supporting or implementing Oracle JD Edwards EnterpriseOne (E1) applications.

The candidate will provide proactive and reactive support of customer JDE systems from a Functional perspective, ensuring that customer systems run smoothly, and issues are resolved in accordance with agreed procedures and within contracted service levels.

Ad-hoc project work including implementations, upgrades, customisations or process changes.

Responsibilities:

· Ensuring client requirements are met by actively soliciting, identifying, and responding to customer questions and assisting with issue resolution which may involve one or more of the following:

Providing users with workarounds

Troubleshooting or debugging with developers

Proposing SQL fixes to database tables

Identifying ESUs or liaising with Oracle for bug fixes

· Follow Navisite Managed Services consulting methods and processes

· Working collaboratively and build relationships with other consultants, customer staff, and third-party consultants

· Identification and resolution of JDE system errors

· Update and maintenance of JDE configuration

· Guidance to users to follow correct JDE procedures

· Proactive and reactive maintenance of JDE systems from a Functional perspective

· Project specification and testing of new customised JDE applications or modifications to existing JDE applications

· Consultants should be comfortable working with highly knowledgeable JD Edwards end-users and able to quickly understand unique client requirements and configurations

Preferred Skills & Experience:

· Minimum of 5 years' experience in a JDE application support or consulting capacity

· Experience in Warehouse Management would be advantageous

· Understanding of business concepts & strong analytical & problem-solving skills

· Strong oral and written communication skills

· Ability to learn new functionality and customer customisations

· Candidate must ensure compliance with data protection legislation under the DPA, EU GDPR, and any other applicable data protection legislation

NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.

You must ensure compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation.