Contact Centre Advisor

Full Job Description

RPG are actively recruiting for experienced Contact Centre Advisors on a full time, permanent basis.

The role is working for an established shared service provider based in Liverpool City Centre, in their executive Liverpool offices.

The role offers full in-house training related to their internal database and processes along with a modern and professional working environment.

The role:

* Dealing with existing clients across multiple shared service platforms

* Handling the after-care service of clients

* Resolving customer queries

* Building & maintaining strong relationships with existing clients

* Providing a professional and reliable service throughout

* Generate new business from our existing client base

* Various admin tasks and documenting client information in our Customer Relationship Management (CRM) system

* Working on a 3 week rotating shift patteren covering the office hours (Apply online only) Monday to Friday

The person:

* Contact centre experience

* Excellent verbal and written communication skills

* Strong organisational and time management skills

* Professional telephone manner and conduct

* IT literate and comfortable using standard Msoft Office packages, Gmail and Google Apps

* Previous Relationship Management and/or Customer Service experience; industry background in Financial, Insurance or Payroll sectors

* Problem solving mentality

* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time

* Ability to multitask across multiple separate systems and prioritise accordingly

* Able to work well both independently and cooperatively

* Dedicated and receptive to training and feedback

The package:

* Basic salary up to £22,000 DOE

* 28 days holiday

* Fantastic working environment in highly sought-after location, with on-site kitchen

* Ongoing training and development

Due to the nature of this role and the high volume of applications expected, our client will only be looking to progress applications from candidates who have the above relevant contact centre or customer service experience