Contact Centre Technology Director

Full Job Description

Contact Centre Technology Director

East Midlands - Hybrid working

90,000 - 120,000

Do you have experience in Contact Centres? Do you enjoy managing and delivering transformation and change to the business?

Duties of this Contact Centre Technology Director:

• You will manage and deliver transformation / change to the business to bring operational, cost and customer experience improvements.
• Set and agree the roadmap for review, delivery and implementation.
• This programme will impact across all head office functions and the delivery units globally
• Review current tech to see what best to migrate to
• Manage a team of internal resource who are available to assist including transformational experts, project managers and analysts.
• Management and MTRIC Management as required.
• External facing and able to communicate effectively at C-Suite ad to potential investors etc. Internally stakeholder engagement - ability to adapt tech speak to operational as required.
• Manage project milestones.
• Understand governance and risk management as required to deliver the overarching programme alongside and day to day and BAU requirements

Requirements of this Contact Centre Technology Director:

• Contact centre background within Technology
• Experience of change and transformation
• If you have any experience of customer communications tools that would be ideal

# Contact Centre Technology Director:

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