Contract BMC Remedy Consultant

At Devoteam , we deliver innovative technology consulting for business.

As a pure player for Digital Transformation of large organisations across EMEA, our 8,200+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology.

Present in 18 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees.

Devoteam UK are looking for an experienced BMC Remedy consultant to join a high performing team. The successful candidate will be involved in helping our clients to develop and enhance the Remedy platform through design, coding, testing, deployment and documentation.

The preferred candidate will have experience recommending robust configuration management procedures and best practices for using Remedy ITSM capabilities and have experience in developing moderately complex hardware and software systems.

Required Skills and Experience

• Experience in ITSM Data and Application architecture.

• Experience writing custom workflows using Remedy forms and objects like Active Links, Filters and Escalations

• Customisation experience in ARS v9.x and later.

• Hands-on experience in CSS.

• Hands-on knowledge in Remedy Installation and configuration in a server group environment.

• 3 years + experience as a Remedy Developer and System Administrator

• Demonstrated and thorough understanding with 5+ years experience of BMC Atrium CMDB.

• Demonstrated experience with the Atrium Integrator

•  Demonstrated and through understanding of normalisation and reconciliation processes and configurations.

• Knowledge of configuring and implementing Service Catalogues

• Experience in translating high level process requirements into detailed process implementations within Remedy

• Expertise upgrading Remedy AR Server and Remedy Mid-Tier server with the latest patches.

• Experience with SSO, RSSO and LDAP Plugins for Remedy.

• Expert level knowledge on setting up disaster recovery for Remedy with minimal downtime.

• Knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc.

• Knowledge of backup/restore process.

• Experience analysing, approving and testing customised Remedy enhancement modules.

• Installed and Configured Email Engine.

• Strong expertise in writing PLSQL scripts, functions, stored procedures, complex SQL queries, PLSQL analytical functions, hierarchical, parent-child queries

• Knowledge in java scripts, Unix shell scripts to support custom functions or steps.

• Expertise in designing and setting up exception handling and performance tuning of jobs

• Knowledge of BMC Helix 19x and later.

• Knowledge of the issues with integrating multiple service desks within a SIAM context

Desirable

• Experience with Linux commands (shell scripts etc.)

The candidate should be able to:

• Install and configure BMC Remedy v9.x and recent experience of upgrading AR Server to 20.x in a clustered high available environment.

• troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.

• Perform application configuration such as adding categories, groups.

• Provide preventative maintenance, such as performance tuning, archiving

• Investigate and implement application customisation

• Deploy application changes or upgrades as and when required

• Implement the Remedy disaster recovery process.

• Maintain the Remedy server for patches and upgrades etc.

Location: We have offices in London, however, we acknowledge that people should work where they work best and many of our people are based remotely. 

The contract will be an initial 3 month contract, Inside IR35, paying up to £700pd.