Contract Customer Support Representative

Full Job Description

Company Overview:
We are a leading provider of aerospace solutions, dedicated to ensuring the safety and efficiency of aviation operations worldwide. Our customer support centre plays a vital role in delivering exceptional service to our clients across the EAME region. As we continue to expand our operations, we are seeking a dedicated Customer Support Representative to join our team on a contractual basis.

General Responsibilities:

* Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders.
* Serve as a focal point for initiating the Spares order Management activity for Safran Landing Systems' three product divisions: Landing Gear, Wheels and Brakes, plus Braking, Steering, and Monitoring Systems Equipment.
* Monitor and address tools integration and performance issues, including resolving tool issues, unblocking orders, improving classification, managing KOFAX process bugs, and handling Microsoft Dynamics ticket management.
* Ensure the quality of master data, including identifying critical data for process performance, clarifying business rules, conducting audits, and updating requested data.
* Manage additional tasks such as manual order management, allocation of Wheels & Brakes parts, and setting up new customer accounts.
* Collaborate closely with CSC management and teams, including Key Account Management, to manage daily priorities and improve the ordering process.
* Handle daily Aircraft on Ground (AOG) activity, supporting urgent requests from customers in accordance with AOG rules.
* Encourage the usage of support tools available via our online portal.
Provide support for holiday cover of Key Account Manager portfolios.

Additional Description:
The ideal candidate will have experience in airline operations, Maintenance, Repair, and Overhaul (MRO), or customer services, demonstrating a working knowledge of the outlined responsibilities. International travel may be required.

Candidate Skills & Requirements:

* Experience in managing customer relationships.
* Customer-centric mindset.
* Effective communication skills, including verbal, written, and presentation skills.
* Analytical and problem-solving abilities.
* Flexibility to support AOG management and potential customer visits.
* Ideally, experience with applications such as SAP, MS Dynamics, Office, SharePoint, CRM, and similar software.
* Join our team and contribute to our mission of delivering exceptional customer support in the aerospace industry.

Apply now to become a Customer Support Representative and be part of our dynamic team