Coordinator, Client Services

Job Title :  

Client Services Coordinator  

Job Summary  
 
- Note : This role will require you to be onsite 4 days a week”  

Working in a team within Global Digital Studio Operations EMEA, the Client Services Coordinator is responsible for the efficient support o f external and internal clients in their day-to-day requests and business requirements.  

This individual will maintain status reports to monitor and track metrics information for client’s dashboards.  Demonstrating excellent customer focus and communication skills, e ability to prioritise and remain calm under pressure is essential. The role requires strong time management and administrative skills, and a keen interest in new technologies .  

The Opportunity & Responsibilities:  

• Coordinate with the Content Localisation Management (CLM) on material requests for programming teams (descriptive metadata requests translations, etc).  

• Coordinates with the Content Operations Team on material status requests for programming and marketing teams.  

• Contribute to the team and collaborate on specific project and opportunities to improve workflows.  

• Provide support to the team management, including coaching the team, liaising with business stakeholders and organising budget approvals as .  

• Managing various BOX folders and Distribution Lists relating to the role including uploading documents and granting user rights  

• Assist in the end-to-end delivery of marketing materials, and supplementary metadata to clients.  

• Provide support to the business and operational departments I the use of Disney and 3rd Party systems.  

The Experience We Require From You:  

• Proficient in following applications: Channel Management Systems preferably WhatsOn , Microsoft Excel, Microsoft Word, Microsoft Outlook  

• Working and communicating effectively with satellite teams  

• Experience in TV Distribution/ Post Production .  

• Experience of working with New Media clients and platforms.  

• Excellent administrative skills essential.  

• High level of computer literacy essential.  

The Perks:  

• 25 days annual leave  

• Private medical insurance & dental care  

• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free  

• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing  

• Disney+ Subscription  

• Excellent parental and guardian leave   

• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.  

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.