Credit Hire Pre-Litigation Recoveries Specialist - Homeworking / Work From Home

Area

Customer Service/Support - Customer Service/Support

Job ID

2024-472532

Hours:

• Full time (40hrs)
• Part time (30hrs)
• Monday - Friday (8:00am-5:00pm)

Salary:

• £26,000.00 upwards d ependent up on experience within Credit Hire (based on 40 hour working week)

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation.  We are looking for home based experienced Claims Recovery Specialists who will join our Credit Hire Department, a team responsible for credit hire invoices for the whole of the UK & Ireland.

You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims.  You will be confident in recovering credit hire invoices and liaising with third party insurers, solicitors and other third parties involved.

Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.

If you are target driven, have experience in technical credit hire and liability negotiations and enjoy the challenge of a fast-paced environment, this could be the job for you!

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Credit Hire

• Negotiating with insurers and solicitors maximising the settlement on credit hire claims
• Managing high volumes on outbound and inbound telephone calls
• Meeting the monthly collections targets
• Providing World Class customer service and hand holding our customers through the journey of their credit hire claim

We are looking for motivated employees with a great work ethic to join our team, who have the following skills:

• Demonstrated ability to investigate and make decisions in liability negotiations
• A competitive spirit and the drive to meet targets and deadlines 
• An ability to work independently and as part of a team
• Excellent communication skills and attention to detail
• Be understanding of the sensitivity of customers personal documentation and information
• Proven negotiation skills
• A knowledge of Microsoft Office products, Internet and telephone skills

Key (minimum) requirements - Personal

• Must be able to provide a suitable home-office environment which is free from noise and any distractions.
• Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
• Router must be VOIP compatible
• Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)

Additional Information

• Will be provided with Laptop, Headset and Phone within the first few weeks of starting
• Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

#LI-Remote