Credit Hire / Claims Recovery Representative - Homeworking / Work From Home

Location

Nationwide - multiple locations; remote; homeworking

Area

Customer Service/Support - Customer Service/Support

Job ID

2023-458710

Hours:

• Full time (40hrs)
• Part time (30hrs)
• Monday - Friday (8:00am-5:00pm)

Salary:

• £21,700.00 - £25,400 per annum
• Dependent on experience within Damage Recovery Credit Hire (based on 40 hour working week)

Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. 

Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation.

We are looking for home based Claims Handlers/Recovery Representatives who will join our Damage Recovery Unit and Credit Hire Department ; 2 busy teams responsible for recovering damage to our vehicles and credit hire invoices for the whole of the UK & Ireland.

You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims.  You will be confident in recovering credit hire invoices and liaising with third party insurers, solicitors and other third parties involved.

Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.

Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. 

If you are target driven, enjoy the challenge of a fast-paced environment, this could be the role for you. You will have the autonomy to manage your own workload, seeing your claims right through to recovery or litigation. You will need great attention to detail, self-motivation and great communication skills with the ability to influence the actions of others - on paper and over the phone.

Credit Hire

• Reviewing outstanding claims and negotiating with the representatives of the responsible party (insurance company, solicitor and corporate accounts)
• Making decisions on the validity of the claim
• Managing high volumes on outbound and inbound telephone calls
• Meeting the monthly collections targets
• Maintaining accurate account of collections activity and follow-up process
• Maintaining accurate reporting of incoming payments
• Producing written communication including tasks such as writing, editing and proofreading correspondence and brief reports, explaining technical procedures, policies and regulations

Damage Recovery

• Reviewing damage claims and assigning collection strategies
• Negotiating with individuals, insurance companies, corporate customers and credit card companies 
• Maintaining accounts of collections and incoming payments on claim files
• Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports 
• Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
• Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
• Determining what claims must be worked in order to obtain payment
• Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts

We are looking for motivated employees with a great work ethic to join our team, who have the following skills:

• Demonstrated ability to make decisions
• A competitive spirit and the drive to meet targets and deadlines 
• An ability to work independently and as part of a team
• Excellent communication skills and attention to detail
• Be understanding of the sensitivity of customers personal documentation and information
• Proven negotiation skills
• A knowledge of Microsoft Office products, internet and telephone skills

Key (minimum) requirements - Personal

• Must be able to provide a suitable home-office environment which is free from noise and any distractions.
• Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

• Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
• Router must be VOIP compatible
• Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)

Additional Information

• Will be provided with Laptop, Headset and Phone within the first few weeks of starting
• Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

#LI-Remote