Crematorium Administrator

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.

We are currently looking to recruit a dedicated individual to join the team as an Administrator for a 18 month FTC at Grenoside Crematorium.

Led by our Business Leader, Amy Groves, the team are dedicated to providing the highest standards of service to all our clients; making sure they have the best possible support through, what can be, the hardest moments of their lives. 

This is a part time position working 22.98 hours per week.

Interested in becoming part of our family...? Let's take a look at the day-to-day duties...

As Administrators, they ensure that all administration relating to the Crematorium & the cemetery are accurately completed in a timely manner. They will also:

• Inputting the cremation and burial paperwork and other records onto our bespoke online/computer system to comply with Industry regulations
• Maintaining confidentiality when processing legal burial and cremation documents
• Update the memorial ledgers and archives
• Booking funerals via the phone, emails and face-to-face interaction with clients
• Liaise with Funeral Directors, Ministers and families/clients ensuring that any specific requests are inputted in the database regarding services that are carried out
• Assist with memorial appointments
• Prepare banking, and client invoices, collate petty cash returns and support with credit control duties

What do we look for?

• Previous administration or customer service experience is essential
• High attention to detail is essential
• Proactive approach and willingness to communicate effectively with a range of people, both in-person, over the phone and via email
• Ability to successfully multitask and meet multiple deadlines
• Computer literate in addition to experience using Microsoft packages (Outlook, Word, and Excel)
• Presentable at all times, acting with professional conduct and showing empathy

What do you get?

• Annual salary of £14,279.77  per annum
• 22 days holiday + bank holidays (this increases to 25 days over years of service)
• Pension Scheme
• Life Assurance X2 annual salary
• Sickness scheme eligibility after 12 months
• Company discounts (i.e. free eye tests etc.)
• Access to our learning & development schemes internally

What are the next steps?

To be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application. 

Learning & Development

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves. We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways. These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish!

Apprenticeships

From HR Administration to MBA level qualifications, our Learning and Development team provides professional development opportunities at all levels across our organisation. 

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). 

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy).  Further details will be explained to you throughout the recruitment process. 

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.