Croydon Council - NEC Implementation Consultant
Job Details
Full Job Description
Croydon Council in the summer 2023 moved from OHMS housing
management system to an upgraded system NEC Housing. The Council is
looking for an implementation consultant to help the 400+ users in
using this new system.
The modules that went live in the summer
include, but are not limited to:
Rents and Arrears, Repairs, Voids,
Housing Advice, Placements, Allocations, PSL, Tenancy Management,
Planned Maintenance, Mutual Exchange, Property Purchase, Service
Charges, Lettings.
Most of the on-boarding of the new NEC housing
has already been completed - but the Council is now moving into a
phase 2 of development, taking on new modules which include but are
not limited to:
Asbestos Register, Asset Management, Choice Based
Lettings.
Specific skills set required for the Implementation
Consultant:
* Knowledge of housing within a local authority
preferably within London
* Experience of training delivery for NEC
Housing (previously Northgate)
* Willingness to travel to sites in
Croydon
* Assist with development of training materials and
aids
* Experience of classroom and virtual training
* In depth
experience of using MS teams
* Support for end users - dealing with
ServiceNow requests
* Planning training dates, venues, user
management
* Training needs analysis and session design
*
Course outlines
* Communication skills, helping users in their
daily use of the system.
If you are interested in this role please send your updated CV in the first instance.
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