Customer Care Coordinator

Full Job Description

Excellent opportunity to join our client on a temp basis for 3 months +.

Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel & IT skills, strong administration ability and good customer service skills.

You will be required to work shifts Monday- Friday between 8-6PM - i.e.. 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work.

The role

• Handle a large volume of inbound telephone calls promptly and appropriately, in line with contractual obligations.
• Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
• Memorise scripts for products and services and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
• Setting client expectations and striving to exceed these at all times.
• Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service.
• Actively support the completion of all administration tasks to achieve weekly/monthly team objectives.
• Coordinate email traffic within the central shared inboxes.
• Upload data from service intervention records into the CRM.
• Provide cross-functional support for other sub teams where required.

The Person

• Previous experience of working in a call centre or similar environment
• Strong communication skills
• Intermediate IT skills to include Excel, Word and Outlook
• Strong attention to detail
• Self-motivated with a flexible can do attitude
• Good inter-personal skills, must be able to work as part of a team as well as individually

Benefits:

• 25 days annual leave + bank holidays
• After successfully completing 6-month probation period, enrolment into Death in Service scheme (4x salary)
• Pension with Royal London (enrolment after 3 months of employment)
• Perkbox - discounts/offers with various popular brands
• Cycle to work scheme (after 3 months of employment)