Customer Experience Associate

Full Job Description

SUMMARY: 
   
Are you looking to work for a company who genuinely value their team, are proud about their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction?
 
Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.
CUSTOMER SERVCE ASSISTANT JOB SUMMARY:
As the Customer Support Assistant, you will be an integral member of the team, working alongside internal stakeholders, and dealing directly with customers, to support the smooth running and growth of your associated portfolio of clients. 
Previous customer service experience is essential for this role, as is the confidence to work off multiple systems and accurately update data and customer information as required.
KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSISTANT
  

• Work closely with the wider team to provide customers with a first-class service, at all times. The role will include inbound and outbound calls, emails, managing customer accounts and processing of orders as they come in.
• Sales Order Queries – working from internal systems to assist customers with queries relating to their orders, delivery updates, PODs and returns.
• Updating internal CRM – record all relevant calls, emails, tasks and any other information required.
• Keep customer records up to date across all internal systems
• Sales order processing – using an internal order processing system to input and update orders as required.
• Handle queries from customers both over email / telephone, in a professional manner, ensuring that their queries are resolved effectively.
• Follow up on quotations / queries relating to quotations, in a timely manner

SKILLS / EXPERIENCE:

• Previous experience of working in a similar role is essential – You will need to be able to demonstrate excellent customer service skills, and previous experience of working with multiple internal systems
• Good knowledge of Microsoft Office packages - essential
• Previous experience of working on CRM / ERP packages would be ideal – our client have a very innovative approach and are constantly reviewing their systems and processes – confidence to learn new systems, is essential.
• Strong organisational and administration skills
• Excellent and accurate data entry skills are essential, as you will be continuously updating customer records, and logging information onto various internal systems.

   BENEFITS:
  Competitive basic salary of up to £28k

• Free parking on site
• Regular company performance bonuses and incentives
• Training and development opportunities
• Training and career progression
• Bonus scheme
• State of the art offices…to name just a few!

   
For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.