Customer Experience Coordinator - FK2 Falkirk

Full Job Description

Job Title: Customer Experience Coordinator

Location: Falkirk, Scotland  -FK2

Job Type: Temporary to Permanent, Full Time

Total Salary: £24,464  per annum

Hours: Monday to Friday, 8:30 am – 5:00 pm

Exciting opportunity for a Customer Experience Coordinator to join our team in Swanley, contributing to positive customer interactions in the restoration and construction industry.

Duties:

• Strong communications skills both verbal and written.
• All actions to be outcome driven.
• Good organisational skills and housekeeping
• Team player and able to work on own initiative and self-motivation.
• Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
• Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
• Book appointments for both reactive and planned works for trades.
• Supporting customers with choosing their material choices for reinstatement works.
• Interim invoicing for reinstatement works.
• Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
• To provide outstanding customer service always, remaining courteous and professional.
• Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
• Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
• Understanding of all contracts you are responsible for.
• Appointing and issuing purchase orders and communicating with suppliers as and when required.
• Adhere to & ensure compliance with BELFOR Health & Safety, Environment & Quality procedures for your local branch.

Qualifications:

• Previous experience in customer service or administration.
• Strong organizational and communication skills.

Training:

• 2 weeks training starting from January 29th, 2024, in Tamworth, Staffordshire - all expenses paid for!

Note:

• A DBS Check will be undertaken during the first 2 weeks of employment.

Benefits:

• 29 days holiday (including bank holidays) and other additional benefits.

How to Apply:

For more information or to apply, contact Zana at (phone number removed) or (url removed) . Please include "Customer Experience Coordinator Application" in the subject line.

Join our team and be part of shaping positive customer experiences in the restoration and construction industry!