Customer Relations Manager

Full Job Description

Customer Relations Manager - Required for this lovely niche tour operator based in North West London. They are looking for an experience customer relations advisor from the travel industry, ideally with a tour operator background and knowledge of the Abta code of conduct. They are happy to look at full time or part time hours and will pay up to £40,000.

Customer Relations Manager, Duties

-Dealing with all customer relations issues once the passengers return by email, phone and letter

-Investigate all complaints speaking to the passenger and supplier

-Agree compensation when appropriate

-In less busy times help with marketing and product

Customer Relations Manager skills required

-Customer relations experience within the travel industry is a must

-Experience working for a niche tour operator ideally

-Knowledge of the ABTA code of conduct

If you are interested in the above role please call Shannon on 0207 397 1295 quoting SO or send your cv to