Customer Relationship Assistant
Job Details
Full Job Description
Job Title: Customer Relationship Assistant
Location: Fakenham, Norfolk
Salary: Commencing at £25`000 per annum
Our client is an international multi-service
provider. Present in Europe and Latin America, we are an authority in
most of the 29 countries in which we operate, employing 52,000
professionals at 440 production and services centres; this is a great
opportunity to join a company that supports their
people!
About the Role:
Our client is
currently recruiting for an exciting opportunity for a Customer
Relationship Assistant to join us in the team in Fakenham. The role is
to provide comprehensive Administration support to the Account
Managers and Customer Relationship Manager.
We are looking for
someone who's organisational skills are outstanding and who is
proficient in Microsoft Office & Excel. You must have a passion for
delivering high levels of customer service support
Role
responsibilities and summary
Managing a portfolio of
customers for Cash Collection and Credit Control.
Managing an
internal service inbox and dealing with Customer and Internal
enquiries.
Dealing with customer complaints and completing KPI
information for Key Account Managers.
Running and manipulating
customer reports within Excel and Power BI.
Uploading Information
into Customer Portals.
Using simple KPI and KAPTA platforms for
reporting.
Co-ordination and support Key Account Managers with
contractual paperwork in line with company processes.
Working
closely with key stakeholders including local and regional management
teams.
Participate in and support continuous improvement
projects/workstreams.
Supporting other teams on Annual
Leave.
What will make you stand out?
Our ideal candidate is someone who;
Excellent communication skills both verbal and
written.
Excellent working knowledge of Microsoft Office, Excel &
Dynamics.
Customer and solution focused.
Good attention to
detail and ability to evaluate data and interpret the information
effectively to continuously improve the
department/team.
What's on offer?
£25,000 commencing salary per annum
29 Days
Holiday
Discounted Gym Membership
Employee Assistance
Programme
On-site Parking
We're offering a competitive
salary, wonderful work culture, and investment in you as a
professional.
Please forward your up to date CV in the first
instance to apply.