Customer Relationship Assistant
Job Details
Full Job Description
Customer Relationship Assistant
Fakenham, Norfolk
Salary
£25,000 per annum
Office based, not hybrid or
remote.
What`s also offered...
29 Days
Holiday
Discounted Gym Membership
Employee Assistance
Programme
On-site Parking
We're offering a competitive salary,
wonderful work culture, and investment in you as a
professional.
We currently have an exciting opportunity for
a Customer Relationship Assistant to join us in the team in Fakenham.
The role is to provide comprehensive Administration support to the
Account Managers and Customer Relationship Manager.
We are
looking for someone who's organisational skills are outstanding and
who is proficient in Microsoft Office & Excel. You must have a passion
for delivering high levels of customer service support
Role
responsibilities and summary
Managing a portfolio of customers for
Cash Collection and Credit Control.
Managing an internal service
inbox and dealing with Customer and Internal enquiries.
Dealing
with customer complaints and completing KPI information for Key
Account Managers.
Running and manipulating customer reports within
Excel and Power BI.
Uploading Information into Customer
Portals.
Using simple KPI and KAPTA platforms for
reporting.
Co-ordination and support Key Account Managers with
contractual paperwork in line with company processes.
Working
closely with key stakeholders including local and regional management
teams.
Participate in and support continuous improvement
projects/workstreams.
Supporting other teams on Annual
Leave.
What will make you stand out?
Our ideal candidate is
someone who;
Excellent communication skills both verbal and
written.
Excellent working knowledge of Microsoft Office, Excel &
Dynamics.
Customer and solution focused.
Good attention to
detail and ability to evaluate data and interpret the information
effectively to continuously improve the department/team.
What's on
offer?
29 Days Holiday
Discounted Gym Membership
Employee Assistance Programme
On-site Parking
We're
offering a competitive salary, wonderful work culture, and investment
in you as a professional.
Please forward your updated cv in the
first instance to apply.