Customer Service/Administration

Full Job Description

Manufacturing Administrator/Customer Service. Seaham

Initially to cover a period of Maternity leave with a view to going Permanent. 

• Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns;
• Use creativity to design or explore the desired product requested if outside of the norm;
• Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
• Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
• Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations;
• Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs;
• Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
• Communicates with all individuals whose involvement impacts customer communications;
• Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
• Updates customer records;
• Prepares and sends quotes and provides written proposals to customers and potential customers;
• Interfaces with Territory Managers and VP of Sales;
• Other duties as assigned;
• Assimilates customer credit information and provide to the Assistant Controller;
• Track shipment status of customer orders.