Customer Service Administrator

Full Job Description

Customer Service Administrator
24,000 - 26,000 per annum
Brentwood, Essex
Monday-Friday, 8am-5pm

*You must be able to drive and have access to a vehicle due to the location of the business*

The Customer Service Administrator role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, quote preparation and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.

Duties:

• Handle routine telephone and email enquiries including processing orders via the system
• Escalate unusual or complex telephone and email enquiries
• Record customer queries and complaints using the system
• Update and amend service schedules
• Liaise with service providers over day-to-day operations.
• Liaise with the finance department, customers and suppliers to resolve invoice queries and seek supervision as required
• Prepare quotations with direction from the Head of Operations and Account Managers
• Liaise with relevant individuals re new enquiries/orders to be fulfilled
• Under the direction of the Head of Operations, research new solutions to different customer requests
• Fulfil customers' administrative processes which may include attendance at sites to assist with planning meetings
• Set up new supplier accounts
• Liaise with Account Managers and Account Directors for advice and support on client accounts
• Supporting month-end invoice process ensuring supplier information is obtained on time

Skills & Experience Required:

• Previous office administration and excellent organisational skills.
• Experience in providing customer service.
• Experience of working in an extremely busy, fast paced and demanding environment.
• Excellent IT literacy with an advanced knowledge of Microsoft Office suite
• The individual must be a self-starter who demonstrates initiative and can be pro-active. The ability to multi-task is also essential.
• Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team.
• The individual must be able to plan and be able to organise themselves so that they can balance the needs and priorities of the different areas of the role.
• Willingness and aptitude to grow the role to take on new challenges.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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