Customer Service Administrator

Full Job Description

Customer Service Administrator - Part-time

We are recruiting for our client on the outskirts of Braintree (in Great Notley) who are seeking a part-time Customer Service Administrator to begin ASAP on a temporary ongoing basis with the chance of a permanent position.

Duties will include:

• Processing customer orders and making necessary amendments
• Sending customer's their order acknowledgments and corresponding documents
• Maintaining and exceeding customer service level standard with current and new customers.
• Liaising with transport regarding customers deliveries
• Liaising with production/warehouse regarding product and order lead times
• Support with Website customers' orders and updates
• Support with customer shipment process.
• Assisting with any other admin duties.
• Jointly maintain the Info email box- responding to customers in a timely manner
• Phone support to customers
• Load customer orders onto Priority, communicating required by dates to Production team and highlighting and monitoring urgent orders
• Providing customer order confirmations and updates as necessary to customers.

Candidate requirements:

• Knowledge of the Priority ERP system would be an advantage but not essential
  
• Must have previous experience in an office based customer service role
  
• Available to begin immediately
  

Hours/Days: Monday and/or Tuesday and Friday (2-3 days per week) 8:30am-5pm with 30 minutes lunch. The client would consider school hours also on the above days.
11.44 per hour, weekly pay
This is an office based position

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.