Customer Service Administrator

Customer Service Administrator
£24,464.88


Job Type: Temporary to Permanent, Full Time

Location: Cwmbran, Wales, NP44

Hours: Monday to Friday, 8:30 am – 5.00 pm

Training: 2 weeks training in Tamworth, Staffordshire - all expenses paid for!
Please note: a DBS Check will be undertaken during first 2 weeks of employment


Our client, a leading company in their industry, is seeking a dynamic and motivated Customer Service Administrator to join their team. The successful candidate will play a pivotal role in maintaining exceptional customer service and efficient administrative support.



What our client offers when made a permanent member of staff:

• 29 days holiday (including bank holidays)
• Uniform
• Workplace Pension Scheme
• Life Insurance
• Eye Tests
• Learning and Development
• Medical Cashplan
• Employee Assistance Programme
• Yearly Flu Vaccination
• Annual Pay Review
• Quarterly bonus scheme

Duties & Responsibilities:

• Handling day-to-day office administrative tasks
• Engaging with customers via telephone
• Maintaining and updating internal systems accurately
• Serving as the primary liaison between customers and contractors
• Efficiently managing diaries and schedules
• Updating and managing documentation
• Ensuring adherence to Service Level Agreements (SLAs)
• Resolving customer complaints effectively
• Coordinating with suppliers for seamless operations

Skills and Experience:

• Proven experience in an office-based customer service role - including call centre and high volume calls
• Proficiency in computer systems and applications
• Flexibility in working hours as required
• Availability to commit to a Temporary to Permanent contract

Ref: EN423

Does this opportunity align with your skills? If so, we encourage you to apply today and look forward to discussing your application further!

We would also love to hear from you if you have experience in any of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager, Head of Customer Service, Project Manager, Customer Specialist, Complaint Handler, Retentions Advisor, After Sales Advisor, Office Manager, Customer Support, Contact Centre Manager, Contact Centre Advisor, Call Centre Advisor, Call Centre Manager, Call Centre Supervisor, Administrator, Admin, Admin Assistant, Administrative Assistant, Receptionist, Office Assistant, Office Support, Business Support, Business Administration Apprentice or similar


Hollyfield Personnel respects your privacy. We do not contact or write to unsuccessful candidates. If you have not heard from us within 5 – 7 working days, kindly consider your application unsuccessful. By applying, you consent to Hollyfield Personnel contacting you and retaining your details.