Customer Service Administrator
Job Details
Full Job Description
Job Title: Customer Service Representative
Salary:
£22,000-£24,000
Location: Stevenage
Contract: Permanent
Hours: Monday to Friday 9-5pm
Company Profile:
Our client based in Stevenage have recently moved into brand new
offices and are looking to expand their team. They are looking for a
Customer Service Representative who will be the first point of contact
to their client base. This is a great opportunity for someone looking
for a step up in their career.
Skills Required:
·Clear
communication skills both written and verbal
·Microsoft Software
e.g Word and Excel
·Strong attention to detail
·Self motivated
and flexible
·Understanding of customer needs
Responsibilities:
·Provide an excellent level of customer
service support to our broad customer base.
·Work alongside
Account Managers to ensure customer needs are met
·Processing
customer orders
·Handle inbound and outbound calls
·Manage
customer complaints and escalate where necessary
·Ensure
deliveries are scheduled and customers updated
·Finding
opportunities to upsell
·Identify leads and passing to business
development team
Benefits:
·25 days annual leave
entitlement plus 8 days bank holidays
·Pension scheme
·Subsidised Private medical health cover
·Annual pay reviews
·Free on site parking
Thank you for your interest
in this vacancy, which is being advertised by Smart10 Recruitment
Group, who are acting as an employment agency / business. Your
application will be considered in competition with others and we will
contact you within 3 working days if you have been shortlisted.
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