Customer Service Administrator

Full Job Description

We are hiring on behalf of our client for an exciting role as a Customer Service Administrator. This role is for someone who puts customer service at the heart of their work and understands the importance of maintaining long-term, collaborative relationships to consistently deliver excellence to customers.

• A yearly salary of 24,900.
• Monday to Friday- 08:00 to 16:00 or 09:00 to 17:00
• The opportunity to work in a role that values customer service and relationship building.
• The chance to use your initiative to support problem-solving.

The Role:

As a Customer Service Administrator, you will:

• Manage transactions in the Blue Yonder Warehouse Management System.
• Build professional relationships with all partners.
• Allocate and manage delivery dates of customer retail orders.
• Perform tasks on Excel spreadsheets and reply to correspondence using Microsoft applications as directed.
• Answer customer queries within the agreed turnaround times.
• Provide support and assistance to both internal and external customers.
• Support the Customer Service function and Customer Service Supervisor through effective holiday and sickness cover on all tasks.

The Candidate:

The ideal candidate for the Customer Service Administrator role will have:

• Intermediate level skills in Microsoft Office, particularly Excel.
• High standard verbal and written communication skills.
• The ability to work in a small team and with minimal supervision when appropriate.
• Good numeracy and literacy skills.
• Excellent attention to detail.
• Experience with WMS.
• Experience with ERP.

The Package:

The Customer Service Administrator role offers an annual salary of 24,900. The role is based in Ashby and offers the opportunity to work in a customer-centric role, with the chance to use your initiative to solve problems and support the Customer Service function. Our client offers 25 days holiday plus bank holidays, sick pay, life assurance, free parking and other health/ wellbeing benefits.

If you're interested in roles such as Customer Support Administrator, Client Service Administrator, Customer Relations Administrator, Customer Experience Administrator, or Client Relations Administrator, this role could be a perfect fit for you.