Customer Service Administrator

Full Job Description

A great opportunity has arisen for a Customer Service Administrator to join a well-established and successful FMCG & Automotive 3PL logistics organisation at their site based in North West Leicestershire.

The role requires for you to put service standards at the forefront of all decisions, activities, and actions you make. My client is looking for someone who understands the importance of maintaining long-term and collaborative relationships to deliver only the best to our customers on a consistent basis. A person who takes pride in ensuring that service is never compromised and works with the customer Supply Chain team to deliver that goal.

In collaboration with the Customer Service Supervisor, and with the Warehouse Supervisors, you will support all necessary administrative processes to ensure our customers' orders are delivered on time, and in full.

Key responsibilities:
Manage transactions in Warehouse Management System.
Allocate and manage delivery dates of customer retail orders.
Tasks on Excel spreadsheets and replying to correspondence using Microsoft applications as directed.
Provide support and assistance with both internal & external customers.
Build professional relationships with all partners.
Answering any customer queries with the agreed turnaround times.
Ability to use own initiative to support problem solving.
Support the Customer Service function, and Customer Service Supervisor, through effective holiday and sickness cover on all tasks.

Your CV and experience show:

Microsoft Office in particular Excel - Intermediate level.
Ability to work in a small team and with minimal supervision (when appropriate to do so)
Good numeracy and literacy skills.
Good attention to detail.
Excellent time management skills are essential.
Verbal and written communications skills to a high standard.
WMS experience is desirable, ideally JDA or Blue Yonder.

The working hours for this role is 37.5 hours a week.

The salary for this opportunity is 24,900

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.