Customer Service Administrator
Job Details
Full Job Description
Your new company
Our exclusive client is an
established worldwide organisation specialising in the manufacturing
of a wide range of electronic products. Your new company is renowned
for its innovation, quality of product, and excellent customer
service. We are seeking a skilled and dedicated individual to join its
Internal Customer Service team.
Your new role
As the Customer Service Administrator, you will be responsible for
managing customer purchase orders, responding to customer requests,
and creating and maintaining administration and filing systems for
immediate access to information.
You will manage customer
requirements for the organisation's European customer base, providing
outstanding service and developing excellent customer relationships,
leading to repeat business. You will be the key point of contact for
customers and work closely with all departments, particularly
Warehouse and Finance, to ensure customer satisfaction.
This role
offers a hybrid working policy (2 days per week remote) and normal
working hours are from 8:30am to 5pm. However, flexible working
patterns can be discussed.
What you'll need to succeed
To be successful in the role, you will need previous
Customer Service and Sales administrative experience, excellent
communication and organisational skills, and proficiency with
computers, Outlook, and Office software. Experience of end-to-end
order management is desired. You should be adaptable, embrace change
and challenges positively, and have a calm and positive
manner.Knowledge of AS400 systems or similar and knowledge of
Electronic Data Interchange (EDI) routines would be beneficial.
However, full training will be provided.
What you'll
get in return
- Flexible and hybrid working options are available.
- Life Assurance x 4 times the annual salary.
- Critical Illness x 2 times the annual salary.
- Private Health Cover - CashPlan and Hospital Plan.
- Personal Private Pension & 5% company contribution.
- 34 days annual leave (includes public holidays).
- Contribution to fitness clubs or classes.
What you need to do now
If you're
interested in this role, click 'apply now' to forward an up-to-date
copy of your CV, or call us now.
If this job isn't quite right for
you, but you are looking for a new position, please contact us for a
confidential discussion about your career.
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Customer Service Administrator
Hays Business Support
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