Customer Service Administrator

Full Job Description

We are seeking a highly motivated and customer-oriented individual to join my clients team as a Customer Service Administrator. As a Customer Service Administrator, you will be the first point of contact for customers, providing exceptional service and support. This position requires excellent communication skills, the ability to analyze customer needs, and the willingness to go above and beyond to ensure customer satisfaction.

Duties:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about products, services, and promotions
• Assist customers with order placement, returns, and exchanges
• Upsell additional products or services to enhance the customer experience
• Handle customer complaints or concerns with empathy and problem-solving skills
• Perform data entry tasks accurately and efficiently
• Maintain customer records by updating account information
• Collaborate with other departments to resolve customer issues

Experience:

• Previous experience in a customer service role
• Excellent verbal and written communication skills
• Strong analytical skills to assess customer needs and provide appropriate solutions
• Ability to handle high-volume phone calls while maintaining professionalism and phone etiquette
• Proficient in data entry and computer skills

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 26,000.00-27,000.00 per year

Benefits:

• Employee discount
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Monday to Friday