Customer Service Advisor - Pet Insurance

Full Job Description

Do you have insurance, banking or financial services customer service or contact centre experience? Perhaps you have general call centre experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as this is a super opportunity to join a business who have ambitious plans moving forward and love everything pet related!

We are working exclusively with a growing Pet Insurance business, near Winchester who are now looking to add to their Customer Service team. They are a small, but friendly bunch, currently 9 strong in Winchester, where they are based in a stunning barn conversion in New Alresford.

This is a key front-line role in a small but busy inbound customer contact team. You will be based up to 3 days per week in their lovely offices in the Hampshire countryside and work with a team of pet loving, customer focused colleagues.

You will have strong rapport building and customer focused communication skills and be able to work to agreed service levels and metrics. As a regulated business, they will provide you with regular, on-going training to ensure you have all the necessary knowledge and skill to perform the role. Your day-to-day role is all about providing exceptional customer service, over the phone and via email

In order to be considered for this role, you will need to have a sparkling telephone manner, with a minimum of 12 months experience working within the insurance sector or a previous customer service role.

On offer is a salary of £22,000 per annum for those without insurance experience and £23k for those with some insurance experience.

Office opening hours are Monday to Friday – 8am-6am, where you will be required to work shifts (8am-4pm, 9am-5pm and 10am-6pm) You will also be required to work 1 in 4 Saturdays 9am-1pm but will be given time off in lieu the following week. They have a hybrid working scheme in place currently – full time agents work from home 2 days a week.

Please note this is a full-time role, however they may also consider those with insurance experience who want part time hours too.

If you would like to discuss this role in more detail, please contact Lesley Bordon at CKB Recruitment