Customer Service Advisor

Full Job Description

Our established client has an opening for a Customer Service Advisor to join their team on a permanent basis.

Bristol based - with option to work remotely approx. 3 days per week (flexibility required as some weeks you will need to be office based more often).
Fantastic office space with excellent onsite facilities!

Full time hours - Monday - Friday 08.30 - 5.00 pm with an hour for lunch
Salary - £24,000 - £25,000 per annum (depending on level of experience)
Amazing company benefits on offer, including:
30 days holiday plus Bank Holidays
Pension - 5% employer contribution 5% employee contribution
BUPA family private healthcare
Life Assurance 4 x salary
The Role
Working as part of a small, dynamic team, your responsibility will be to provide exceptional customer delivery to clients.

Daily duties will involve:
Liaising with key clients via telephone and email, ensuring enquiries are handled efficiently, and within an appropriate timeframe
Processing and supporting with orders, liaising with warehouse staff to track orders
Supporting with any delivery issues or service challenges
Keeping clients updated and informed
Managing the Customer Service inbox, ensuring this is cleared on a daily basis
The Person

We are seeking an enthusiastic individual who will enjoy the opportunity to work for a respected and evolving brand, making a positive impact for our client's valued customers.

Previous customer service or office-based experience would be desirable, and we can also consider candidates who have a genuine interest in beginning your career within a highly customer focused role.

It is vital that you are an outstanding communicator, able to cope well with change, love working as part of a team, and able to use your initiative. Good IT skills are also paramount and strong attention to detail is absolutely key!

If this sounds like you then I'd like to arrange a chat! Please click on apply or contact Lucy at Pertemps on (phone number removed)