Customer Service Advisor

Full Job Description

An excellent Customer Service opportunity to suit someone looking progress their Customer Service career.  This role is hybrid, based at the Head Office of a corporate global company in Milton Keynes.

You will be required to deliver excellent customer service to all customers, as an 'information and administration provider' providing the highest level of customer satisfaction.  Ensure all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.

Our client are looking for people who are committed, share in their core values and make contributions that go beyond the positions they've been hired for.

• A customer service mindset, understanding that every customer interaction, whether internal or external, matters to their success
• A high level of comfort with change
• A drive to keep learning 
• An ability to adapt knowledge and skills from pervious positions

Managing your career is one of life's most important journeys, our client are committed to facilitating challenging and fulfilling career paths every step of the way.
If you want a career and not just a job then you should not hesitate to apply
 
Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues
Responding to queries in respect of products and services within the agreed time scales, investigating the queries on the various IT systems used throughout the business
Record all queries and action points using the customer contact system
Take ownership and work within guidelines to resolve customer and departmental queries
 
Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.