Customer Service Advisor
Job Details
Full Job Description
Job Title: Customer Service Executive
Salary: Up to £24,0000 -
£25,000 per annum
Location: St Albans
Contract:
Permanent
Hours: Monday to Friday 09:00 - 17:30
COMPANY
PROFILE
This is an exciting opportunity to work for our
well-established client who are in the Financial Services industry St
Albans.
Supporting companies within the Finance sector for
over twenty years they boast a list of well-known clients who you
would be working closely with.
SKILLS REQUIRED
·Excellent
customer service skills
·Excellent communications skills both
written and verbal
·Strong attention to detail
·Ability to work
well under pressure and enjoy being in a fast paced
environment
·Competent with MS packages, mainly Word and
Excel
·If you have worked within the Financial Services Industry
this would be a great benefit
RESPONSIBILITIES
- Provided
a superb service to your clients - mainly via telephone
correspondence
-Deal with a high volume of incoming
queries.
-Resolve customer complaints and escalate where
necessary.
-Run through security questions with all clients.
-
Compile reports for Team Leader.
- Make amendments to policies and
ensure new client information Is kept up to date.
- Ensuring you
are compliant at all times and adhere to all security measures.
COMPANY BENEFITS
·On site parking provided
·20 days' annual
leave plus bank holiday
·Hybrid working after training
·Life
Assurance
Thank you for your interest in this vacancy, which
is being advertised by Smart10 Recruitment Group, who are acting as an
employment agency / business. Your application will be considered in
competition with others and we will contact you within 3 working days
if you have been shortlisted.
Smart10 is a multi-award-winning
specialist recruitment consultancy focused on the supply of temporary,
contract and permanent placements across a select group of business
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