Customer Service Advisor 12 month contract

Full Job Description

Customer Service Advisor

12 month maternity Contract

Fulwood

25k Monday to Friday 8.30am to 4.45pm

Adecco are privileged to be supporting this splendid business once again with a 12 month maternity contract

Are you looking to progress your already established Customer Service career?

Working in the manufacturing industry is fast paced and exciting. You will join a small and amazingly supportive business client service team dealing with client orders over the phone and ensuring their needs are meet with a positive attitude, especially when problems occur. Focus is always on the client satisfaction.

• A proactive member of the customer services team, dealing with both internal and external customers by phone and by email.
• To ensure all customer needs are met promptly and accurately.
• Providing office support to the sales team where necessary with a view to achieving departmental goals.
• Achieving group targets as defined by your line manager.

Day to day

Point of contact for customer enquiries, handling inbound calls & emails

Entry of sales orders

Allocation of stock where appropriate

Issue resolution with customers

Re-date and reconfirm deliveries for customers where there are delays

Working with quality control and warehouse to resolve issues and expedite orders

Working with IT team to enhance systems and processes that improve customer service

Arranging returns from customers where appropriate and raising Returns Authorisations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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