Customer Service Advisor

Full Job Description

SF Recruitment are looking to recruit a Customer Service Advisor to work for a leading business based in Hinckley.

The role requires you to excel in enthusiasm as part of their account management team. You will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

As the Customer Service Advisor you will be required -

- To contact existing clients to book their follow up appointments in line with service levels and diary booking guidelines
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
- To deliver the administrative duties for the department including rescheduling appointments
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
- To understand all client databases and systems in order to adequately investigate and respond to the client.
- Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
- Review of client service issues in order to produce an effective handover where applicable to Credit Control.

In return you will be offered a salary of up to £23,000 and work 9am-5pm with an hours lunch. If you feel you have the right skills for this role please apply today or contact me directly on (url removed)