Customer Service Advisor

Full Job Description

Job Advert: Customer Service Advisor
Pay Rate: 11.44 per hour
Working Hours: 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)
Start Date: ASAP
Contract Length: 6 Months initially
Location: Midlothian (EH18) - Office based

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our client's dynamic team as a Customer Service Advisor!

Duties:

• Engage customers to understand their needs and provide them with the best possible solutions.
• Deliver best-in-class service to customers through great interactions and effective delivery.
• Use initiative and quick thinking to solve issues promptly.
• Proactively identify any possible improvements to team processes.
• Meet internal service level KPIs.
• Support team members and store teams as required.

Essential Skills/Qualifications:

• High level of computer literacy, including Word, Excel, and PowerPoint.
• Strong team player, working considerately with others.
• Customer-obsessed mindset.
• Ability to remain calm, focused, and work under pressure.
• Passionate about delivering the right experience for customers.
• First-class written, editing, and communication skills.

If you are interested, please apply on this advert with your CV.