Customer Service Advisor

Full Job Description

Job Title: Customer Service Assistant
Location: Banbury
Employment Type: Full-Time, Permanent Working Hours: Monday to Friday

Our Banbury-based client is seeking a dedicated and enthusiastic Customer Service Assistant to join their team on a full-time, permanent basis. If you're passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you.

Responsibilities:

• Deliver consistently high levels of customer service to both internal and external customers.
• Handle inquiries, complaints, and requests promptly and professionally.
• Communicate effectively with customers via various channels including phone, email, and in-person interactions.
• Collaborate with other team members to ensure smooth operations and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities for process improvement and contribute to enhancing overall customer experience.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to build rapport with customers.
• Previous experience in customer service or a related field is preferred but not essential.
• Ability to multitask and prioritise tasks effectively.
• Detail-oriented with a focus on delivering quality results.
• Proficiency in using computer systems and software applications.
• Good knowledge of ERP software highly desirable

Salary: The salary for this role is up to 26,000 per annum, depending on experience and qualifications.

If you're ready to take on a new challenge and contribute to a positive customer experience, apply now to join our client's dynamic team in Banbury. Don't miss out on this exciting opportunity to grow your career in customer service!