Customer Service Advisor
Job Details
Full Job Description
Do you want to be part of a team offering great customer service?
Do you want a role in a Contact Centre that doesn't involve cold
calling, selling or people putting the phone down on you? Do you want
a job that's Monday to Friday with no weekend callouts?
Then we
could have a role for you!
Contact Centre Agent
(Pensions)
Redhill, RH1
12.50 per hour (PAYE)
Full-time, 35
hours per week
3 months temp to perm
Please note: This
is full time office based role.
The Role
Working in a
busy call centre, within a friendly and professional team. You will
mainly be taking inbound calls relating to a variety of occupational
pension schemes. You may be required to answer queries via email and
be asked to provide support to the administration and customer service
team.
Performance Objectives:
Excellence
* Forward on
escalated calls in the correct manner
* Maintain and develop
knowledge of pension schemes
People
* Provide support to the
administration team
* Support team members during busy periods
*
Work as part of an effective team
Clients
* Answer the phones
and respond to members queries to set service standards
* Provide
an efficient, professional service to meet all client/members' needs
and to promote the Willis Towers Watson brand
* Communicate with
members via email
* Make outbound calls when
required
Financial
* Hit individual (KPI of 50 calls per
day) and team targets
* Ensure timely completion of
timesheets
The Companies Technology and Administration
Solutions department (TAS) is a global line of business whose revenue
is primarily driven from providing outsourced pension administration
services to occupational pension funds. Our three largest markets are
Germany, UK and US. We have worked with some of the world's leading
organizations for over 25 years to provide benefit administration and
outsourcing to over five million participants across the
globe.
Minimum Criteria & Skills (including education &
licenses)
Essential
* Able to work to a high level of
accuracy
* Able to work well under pressure and meet targets
*
Interpersonal skills to include good written and verbal
communication
* Computer literate
* Excellent customer service
skills and a positive, customer focused attitude
Advantageous
*
Experience in either DB or DC pensions administration would be an
advantage
* Experience working within a contact centre would be an
advantage
If you are interested in flexible work and feel
that you meet the above criteria then please apply online today.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.