Customer Service Advisor

Full Job Description

Purple Rocket Recruitment is working with a fantastic company based in Nuneaton who is looking for a Customer Service Advisor. 

The client is all about about making their customers happy. It's all about having a great conversation with their customers, either when taking an order or dealing with any issues they're having during the order process or after delivery.  They are open 7 days a week, usually from from 8am to 6pm so you'll need to be free to work different shifts and weekends on a rota, and you'll live within a commutable distance to their offices in Nuneaton where you'll be based Monday to Friday. You're free to work from home when you're rota'd to work a weekend.

So what does the Customer Service Role involve?

• Liaise effectively with all other departments within the company
• Proactively improve the overall customer experience
• Help customers via the phone, email or live chat, always ensuring that you're keeping other departments in the loop
• Informing customers of any product delays, handling queries and offering solutions
• Dealing with delivery failures and offering customers immediate solutions and advice
• Work closely with the delivery team ensuring that you are offering solutions within set guidelines - understanding the logistics challenges presented and how this might affect the company and the customer
• Resolve all customer questions and queries within set SLA's.
• Ensure that you always have excellent product knowledge - visit our Shacks as many times as you can!
• Take the initiative to deliver beyond the expectations set for your role, always striving to go above and beyond for the customer and your team.

What the client expects from you to fulfill the Customer Service Advisor Role;

• Previous experience working in a customer service role or call centre, working in a fast-paced busy team in an office environment
• Excellent listening, verbal, and written communication skills with a calm and patient approach
• The ability to problem solve and think on your feet
• Willing to go the extra mile (and then some) for every single customer
• A team player
• Good Microsoft Office skills
• CRM knowledge and experience useful, full training will be given

Benefits;

• 25 days. Increasing by 1 day each year for 3 years so max 28. Plus, bank holidays.
• Staff discount 45%
• Friends and Family discount 15%
• EAP programme through The Retail Trust
• Cycle to Work scheme
• Medicash – healthcare cash plan
• Death in Service – 4x annual salary
• Westfield discount card
• 15% off Bloom and Wild
• Half day Xmas shopping day plus a voucher
• Refer a friend bonus

If you feel you have what it takes to be part of this great team, please apply or get in touch for more information.