Customer Service Advisor

Full Job Description

In the role of a Customer Service Advisor, you will provide high-quality customer service, handle enquiries, and manage orders. This position requires a team member who can maintain the company's reputation for excellent service and client satisfaction, someone who can come in and hit the ground running.

Client Details

The company in question is a well-established entity. With a considerable workforce and a commitment to providing top-tier products and services, this company values dedication, innovation, and customer satisfaction.

Description

Responsibilities for a Customer Service Advisor

• Provide top-tier customer service to clients and customers.
• Handle customer inquiries swiftly and professionally.
• Manage customer orders from initiation to completion.
• Uphold company standards for excellent service.
• Work collaboratively with the customer service team.
• Efficiently solve any customer-related issues or complaints.
• Escalate any complex queries to the appropriate department.
• Maintain a thorough understanding of the company's products and services.

Profile

A successful Customer Service Advisor should have:

• A strong background in customer service.
• Excellent communication skills, both written and verbal.
• The ability to handle multiple tasks concurrently and meet deadlines.
• Proficient knowledge of customer service software, databases, and tools.
• The ability to work well in a team environment.
• A solution-oriented mindset and the ability to handle customer complaints effectively.

Job Offer

• An estimated annual salary in the range of 24-25,000
• A fixed monthly salary contribution, with a variable annual bonus based on company and personal targets.
• Company pension scheme with equal 4% contributions from both employee and employer.
• A positive company culture that values teamwork and professional growth.