Customer Service Advisor

Full Job Description

The Customer Service Advisor will play a vital role. They will ensure customer queries are handled efficiently and effectively whilst maintaining a high level of customer satisfaction.

Client Details

Our client based in Haywards Heath is a prominent player. With a sizeable team spread across multiple locations, they are noted for their dedication to providing exceptional service to their customers.

Description

Responsibilities for a customer service advisor

• Handling customer queries via email, phone, and live chat.
• Tracking orders and resolving delivery issues.
• Working closely with the logistics team to ensure smooth operations.
• Providing information about products and services.
• Maintaining customer records by updating account information.
• Contributing to team effort by accomplishing related results as needed.
• Building sustainable relationships of trust through open and interactive communication.
• Handling complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Profile

A successful Customer Service Advisor should have:

• Excellent communication and interpersonal skills.
• The ability to handle challenging customer situations with patience and professionalism.
• Strong team-working skills and the ability to work independently.
• A proactive approach to problem-solving.

Job Offer

• A competitive salary of up to 23,000 per year.
• Opportunity to work within a vibrant and supportive team.
• Generous holiday leave.
• A culture that promotes work-life balance and employee wellness.
• The chance to develop your career