Customer Service Assistant

Full Job Description

Part-Time Customer Service Assistant, Birmingham, B4

Temporary Ongoing - £11.44 per hour - Weekly Pay - Immediate Start

24 hours/3 days a week on a rotating schedule, including weekends

Great opportunity to join a dynamic team at a bustling student accommodation in Birmingham. We are seeking a proactive and motivated Customer Service Assistant with excellent front of house skills to provide exceptional support and service to our residents.

Key Responsibilities:

• Respond to and resolve student inquiries
• Manage incoming deliveries
• Process rent payments
• Provide reception and customer service assistance
• Maintain and update IT systems
• Support the Manager in all areas, including marketing and sales
• Prepare reports and documentation
• Participate in face-to-face marketing activities
• Conduct room inspections

Qualifications and Experience:

• Proven Customer Service, Front of House or Reception experience
• Hotel experience would be an advantage
• Friendly and approachable demeanour
• Strong problem-solving skills
• Ability to take initiative
• Skilled in handling sensitive issues
• Team player with a positive attitude
• Proficient in IT

Apply now for immediate consideration.

(Ritz Rec Emp Bus)