Customer Service Consultant
Job Details
Full Job Description
Company Description
Company Name: Colten Care
Job Description
Teleperformance ranked 25 in the Fortune World's Best WorkplacesTM in 2021! Each Interaction Matters
CUSTOMER SERVICE SPECIALIST – HYBRID/AT-HOME WORKING
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for inbound customer service specialist for our Lloyds Banking Division campaign – please feel free to get in touch (see below details).
Email - [email protected]
Tel - 0800 100 180
Here is all you need to know…
- Start Date: Open Opportunities throughout Jan/Feb/Mar
- Salary: £22,800 - £11 p/h (with potential to earn over £24,000 with our earning schemes)
- Job Type: Full Time - Permanent
- Working Hours: 40 hours per week (including
training)
- Training hours 09:00am – 17:30pm Monday – Friday
- Operational hrs after training - Fully flex 08.00 - 20.00 Mon - Sun
- We can offer flexible shifts with options for a 4-day working week to support a positive working life balance
- Training: 2 weeks based in Glasgow, City Park.
- Joining the team: First 3-months working on-site in Glasgow with supported travel costs then opportunity to choose on-site or at-home working whichever suits you best
Here are our key benefits…
- £500 STARTING BONUS
- Earn up to £1,200
- Initial 3 months working on-site in Bristol (support travel costs) then opportunity to choose on-site or at-home working whichever suits you best
- 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
- 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
- Fantastic opportunity for those interested in progressing a career in finance
- Genuine career progression opportunities through our supported internal development programmes
- Length of Service and monthly recognition awards
- Life Assurance Cover
- Supported Pension Scheme
- Energy, Insurance and Broadband support through our Perks at Work Platform
- Up to 15% off major retailers & supermarkets including M&S, Sainsbury, Argos, Curry’s, John Lewis, IKEA, B&Q, Morrison, Tesco and Asda
- Up to 40% off Cinema tickets including Odeon, VUE and Cineworld
- Up to 10% off mobile products including Apple and Samsung
- Exclusive TP offers for Mobile Phone contracts with EE and Vodafone
Who we are looking for…
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- Confident in having customer conversations
- High levels of accuracy and attention to detail
- Confident in making decisions
- Self-motivated and able to affectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
What will my role involve…?
- Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
Email: [email protected]
Tel: 0800 100 180
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Customer Service Consultant
Dev
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