Customer Service Coordinator

Full Job Description

Customer Service Coordinator

National Residential Developer

Kent

£27,000-£35,000 + Package

We are handling a Customer Service Coordinator  requirement for a leading Residential Developer in Kent. Required to deliver first class service to customers throughout the customer services process. Assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales.

Key Responsibilities
Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
Assist the Head of Customer Services and the Customer Services Manager with day-to-day business and customer requirements
Work within the guidelines of the NHBC / Premier Guarantee and Redrow's standards
Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised and to understand the scope of problems. Where appropriate agree non-complex defects. This will involve occasional weekend/evening working.
Provide cover for Customer Services Manager where necessary at the Customer welcome meeting and where attendance is required ensure set agenda is followed as set out in the procedures. This will involve occasional evening/weekend working.
Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager or Head of Customer Services.