Customer Service Coordinator

Full Job Description

Customer Service Coordinator

6-month FTC

Location: Warwick

Hybrid Working Model

37.5 hours per week with flexible start and finish times (Part time hours would also be considered)

An exciting opportunity to join a global organisation within the automotive industry as a Customer Service Coordinator has arisen.

Join us for an exhilarating 6-month journey where you will be the operational customer liaison for customers issues related to Orders, Shipments, Product Availability and Logistics.

Our client is a global organisation and world leading provider of innovative technologies to the automotive sector operating in over 24 countries.

Customer Service Coordinator Duties:

• To provide customers with regular updates and information related to order status, product availability, shipments, returns and support to maximize sales; liaise with supply chain and logistics to provide recovery plans when parts are delayed.
• Ensure accurate order load, verify orders are received and processed as expected, and that all orders adhere to Legal requirements
• Support in identifying pricing / credit issues and follow up for resolution
• Manage shipment preparation and liaise with warehouse for pick/pack and dispatch of goods to customer, ensuring compliance with customer / legal requirements
• Co-ordinate the processing of reverse logistic requests.
• Working in line with DOA and all written processes
• Manage and report customer complaints, and ensure timely feedback and resolution
• Issue finance documents (credits, debits) in line with relevant processes & legal requirements. Process software licences.
• Work with finance on cash flow, credit limits, balance discrepancies and other matters where requested.
• Manage customer order book reports. Creation and supply.
• Issue invoices in excel to customers when requested.
• Attend relevant meetings where required.
• Act as the company gatekeeper.
• Contribute to bottom line sales by increasing customer satisfaction.

The Ideal Customer Service Coordinator:

• Be able to demonstrate excellent communication skills
• Have analytical skills
• IT literate with Microsoft office knowledge
• Be a team player with strong interpersonal skills with the ability to lead and collaborate with other functions and ensure strong working relationships are built across the business.
• Strong drive for results and driven by achieving/exceeding predetermined company targets
• Highly numerate and computer literate - knowledge of SAP/Salesforce and Excel is desirable
• Exceptional judgement – knowing when to escalate and when to deal with an issue directly
• Experience of the Automotive Industry, preferably within Aftermarket business processes is desirable 

If the sounds of the above Customer Service Coordinator role and the potential of working for a global company excites you this could be the role for you!

To show your interest in the Customer Service Coordinator role please Apply Now with a copy of your CV. Should you be successfully shortlisted a member of our Team will contact you to discuss the role in more detail. All applications are treated in the strictest confidence.