Customer Service Coordinator

Full Job Description

We are looking for experienced Customer Service Coordinator for one of our Coseley based clients based in Dudley who specialise in the design and manufacture of industrial multi-material packaging solutions to meet all of the packaging requirements of its many clients. Timber and corrugated form the core products of our portfolio.

Overview of the role as Customer Service Coordinator:

Working as part of an established team, the main duties of this role will be to process customer orders, the raising of internal works orders for production, delivery documentation, through to the invoicing stage.

The successful applicant will be the initial point of customer contact and therefore an excellent telephone manner is required.

It is essential that the successful person is a team player, has a proactive and dynamic approach, able to work closely with the team and other colleagues within the business to improve team and cross-departmental relations, flexibility and efficiency.

Key Responsibilities & Accountabilities Of A Customer Service Coordinator

• Sales order entry into internal systems
• Raising internal documents for production
• Raising internal documents for despatch
• Raising customer invoices
• Liaise with departments to ensure smooth order process
• Create and maintain relationships with customers
• Update customer cost and selling prices
• Manage materials that are required for customers' orders
• Raising purchase orders for materials

Additional Duties Of the Customer Service Coordinator

• Ensure activities are carried out in accordance with ISO and Health & Safety guidelines
• Maintain all general filing and housekeeping
• Reception support
• Provide cover for team where necessary
• Provide support for other departments where necessary

Training

You are required to complete training that the Company identifies relevant to the role.

Benefits of Working as a Customer Service Coordinator

• On-site parking
• Pension
• Training and Development

Hours of work:

7:30am  till 4:30pm - Monday to Thursday

7:30am till 12:30pm on Fridays 

If you are interested in this role please send your CV.

Modern Edge is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.