Customer Service Modern Apprenticeship Program (SCQF Level 6)

Customer Service Apprenticeship Program (SCQF Level 6)

Salary: £16,200 per annum

Duration: 18 months (Fixed Term)

Location: Citypark, Glasgow

Not even digitally ground-breaking products sell themselves. At Dell Technologies, we seek to give every one of our customers and partners a high-level, white-glove experience. This begins with our ground-breaking portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.

Demonstrate your commercial sense & talent for selling by joining us as an Apprentice on our Public Sector Sales team in Glasgow to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Customer Service Apprentice within Sales , your time will be split between work experience & off the job training with the support of our dedicated training provider.  The apprenticeship is a fantastic opportunity if you are looking to kick start your career & will equip you with everything you need to become a successful sales person

You will:

During the apprenticeship, you will be learning the skills required to drive sales for our ground-breaking products to a specific account set of Public Sector customers. You will build on your confidence to successfully own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding.

• Working to achieve your set targets by developing & building positive relationships with customers through digital communication
• Using problem solving skills to understand customers’ business & solution requirements to support their current & future technology strategies
• Growing your knowledge of industry trends to help resolve specific market challenges tailored to your customers
• Understanding how to build & leverage strong relationships with your sales & cross functional teams to ensure an effective & seamless support function to your customers

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• As a SCQF Level 6 program, learners should be educated to National 5 (or equivalent), or above whether that is a SCQF Level 6 apprenticeship
• A desire & willingness to learn
• Articulate and Personable
• Excellent communication and customer service skills
• Highly organised with excellent administration skills
• Problem solving skills

Desirable Requirements

• Possess a passion for the technology sector
• Recently graduated with college certification or National 5/Higher in English and Mathematics

Closing date: 14th April 2024

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here .