Customer Service Representative

Full Job Description

Customer Service Representative

On-going temporary contract

Hours: Monday to Friday 08.30 - 16.45 & 09.00 - 17.15

12.89 per hour

Working full-time on site for the first 3 months, then hybrid working: 3 days on site and 2 days WFH.

We have a great opportunity for a Customer Service Representative to work for a leading global company based in Dunstable.

Responsibilities: Customer Service Representative

• Process sales and invoices so that customer orders are dispatched, invoiced, and paid. accurately and on time in relevant system according to defined process and standards. (order to billing).
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales).
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• Make standard calculations to accurately compile and report statistics.
• Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities; and to generate sales reports and statistics.
• Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
• Deliver high level of service to customer base at all times.
• Perform all required customer service activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines.
• To provide accurate volume forecasts for designated area of responsibility.
• Providing an excellent first point of contact for the customers, pro-actively and securely, using all available means of communication.
• Internal account handling duties as defined.
• To provide performance analysis to Account Managers, customers & management as required.
• Attend & contribute to sales meetings as required.
• Attend & contribute to customer meetings as required.

Skills / Attributes: Customer Service Representative

• Good communication skills written and verbal
• Excellent attention to detail
• Self-motivated & able to work on own initiative
• Able to multi-task and manage a busy workload
• Ability to work under pressure in a calm / professional manner

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT, Industrial and Technical sectors.

For information on other roles we have available please call (phone number removed) for further details.