Customer Service Representative

Full Job Description

Our client are looking for an exceptional customer service advisor to work in their office based in Croydon, close to Beddington Lane area.

Hours of work are Monday to Friday 8.30am to 5pm, this is a tempoary position to start off with but could possibly lead to a permanent role in the near future.

You must possess excellent communication abilities both face to face and over the telephone. You will have good IT knowledge and skills, along with the ability to be able to grasp new tasks both quickly and effectively.

This role will be starting asap and is on an ongoing basis. Please see further details of the job spec below;

The Job:

Working as part of a busy customer service team, you will be required to provide excellent customer service to all customers, including.

• Receiving & placing customer orders
• Handling customer complaints coordination & resolution
• Processing returns in line with company policy.
• Logging, investigating, and resolving debit notes raised by customers.
• Consulting with customers to ensure excellent customer service.
• Liaise with appropriate internal departments to ensure customer satisfaction.
• Updating schedules
• Progress chasing
• Highlight any concerns regarding customer care to the Customer Service Lead

Candidates Will Need:

• Previous customer service experience
• Purchase order processing and purchasing invoicing experience.
• Stock Control knowledge
• Effective communication skills both verbal and written.

If you are interested please apply asap and a member of the team will contact you if you are suitable for this position.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.