Customer Service Representative
Job Details
Full Job Description
This leading engineering manufacturing company in
Derbyshire, is looking for an experienced Customer Service
Representative to work in a busy Customer Service Team. You will work
as liaison between customers and manufacturing, and translate customer
requirements into internal actions, working Monday to Friday
8.30am-4.30pm. A background working in a Customer Services or Sales
Office in an Engineering Manufacturing organisation is essential for
this role. Offering a Salary of up to 30K + Holidays + Pension
If you are available and interested, we are
shortlisting for interview, so please "apply now" via the job board
link or email us directly.
As Customer Services
Representative, you will:-
Review new and revised customer
purchase orders, requests for quotation and contracts, including
specifications called out in the documentation. Process may include
accessing customer demand and requirements from customer internet
systems.
Work closely with the credit department to ensure that
customer credit rating is acceptable
To quote price and delivery
information to the customer
Correct or reject purchase orders as
necessary, reprocessing corrected orders as required
Create a new
order acknowledgement, documenting changes when contract is altered
and reprocess if required
Determine material price using the
pricing guidelines such as price list and pricing from Sales Account
managers
Liaison with planning, purchasing and scheduling to
establish lead times and ship dates
Quote price and delivery
information to the customer and enter details of quotes into the
system
Involve Sales and Product & Technology Management if
negotiations are protracted or complex
Act as point of contact
with assigned customers for; complaints, returns, supplied materials,
rating etc.
The Ideal Candidate:-
Experienced in a
Customer Support / Sales Office role, within Engineering Manufacturing
A proven track record in desk based / customer facing account
administration would be ideal
Independent thinker with the
ability to make timely and accurate decisions
Positive manner,
able to encourage and support other team members to achieve business
goals
Able to prioritise tasks based on importance
Excellent
communication skills
Microsoft Word, Excel and Outlook experience
Jenrick Engineering always has a wide range of contract and
permanent engineering jobs available within the UK