Customer Service Representative with Spanish

Full Job Description

My international client are a market leader in the print and film industry based in Watford. They are looking for a Bilingual Spanish/English Customer Service Representative to join their busy, successful, Customer Care Team.

Paying £25-27Kpa depending on experience.

Job Summary:   
To be responsible for managing the order entry to cash process and delivering outstanding customer service to a range of  Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this, the Account Coordinator will be required to liaise & work closely with other areas of the organisation as specified above.
  
Key Responsibilities:   

• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
• To respond effectively to queries relating to customer orders and deliveries
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To resolve customer complaints and invoice queries
• To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
• To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CFT teams)