Customer Service Representative

Full Job Description

Red Recruitment is recruiting Customer Service Representatives to join our client, a market leader in acquiring and managing vulnerable customers, helping them find a solution to clearing their outstanding debts.

Due to the nature of this role, the suitable candidates must be empathetic, trustworthy and professional.

The salary for this position is 23,400 per annum, there is also an opportunity to earn up to 29,250 on target earnings.

Benefits and Package for a Customer Service Representative:

• Salary: 23,400 per annum (OTE 29,250) + monthly bonus of 489.50
• Hours: Rotating shift patterns, hours between 8am - 7pm (only 1 7pm finish) and 1 Saturday a month 9am - 2pm
• Contract Type: Permanent
• Location: Leeds (city centre)
• Monthly bonus up to 487.50 (5,850 bonus per year)
• 6 weeks training
• 34 days annual leave (including public holidays)
• Employee assistance
• Pension plan
• Gym discounts
• Free on-site parking
• Loyalty reward scheme
• Toast, fruit and free drinks available in the office
• Healthcare plan
• Regular dress code

Key Responsibilities of a Customer Service Representative:

• Helping customers find a sustainable solution to managing their personal debt
• Using a variety of contact methods, including telephone and digital channels
• Resolving any customer queries, following clear and compliance procedures
• Negotiating with customers in a considerate manner

Key Skills and Experience of a Customer Service Representative:

• Warm and friendly telephone manner is essential
• You should have a passion for delivering great customer service
• Strong IT skills particularly with Microsoft Office is required
• You will need to be empathetic, trustworthy and professional as you will be dealing with vulnerable customers
• Being able to work towards targets and KPIs is also required

If you are interested in this position and have the relevant skills required, please apply now!

Red Recruitment (Agency)